General Conditions of Sale
OFFICINA TERMOPLASTICA MILANESE S.r.l. IS OBLIGED TO REFER TO ITS OWN TERMS OF SALE. IN FACT, DUE TO THE HIGH NUMBER OF CUSTOMERS (OVER 2000) IT IS QUITE IMPOSSIBLE TO ADOPT SPECIAL CONDITIONS FOR EACH OF THEM.
PRICES / SHIPMENTS
Prices are for goods delivered EX WORKS and they don’t include duties and taxes.
Into force shall be deemed always the last price list, cancelling the previous.
Customers must always mention OTM articles code on their orders.
Where agreed, the correspondence between client code and OTM code will be shown on delivery notes and invoices.
MINIMUM STANDARD / PACK
Order quantity must meet the minimum lot size or multiples thereof.
All OTM products are packed in standard packaging, included in the price.
Offers are valid 60 days, unless otherwise indicated.
Orders must be received by mail, fax or email.
Minimum value for order acceptance: € 150,00 for Italy and € 200,00 for abroad.
For lower values, an additional amount of € 15,00 will be invoiced.
Payment of the first order IN ADVANCE, payment of subsequent orders to be agreed.
Delayed or missed payments by the customer authorize OTM to suspend or cancel existing orders and to review any current trade agreements.
As OTM endeavors to exactly deliver the quantities ordered by the customer, small deviations are the norm and claims will be accepted only for differences more than 2%. The same minimum percentage is also valid for eventual defected pieces.
It is valid the lead-time as indicated on order confirmations, even if delays or
(in exceptional cases) non-deliveries are possible for reasons or mistakes beyond
As a guide the delivery terms are:
GOODS IN STOCK -> 10 working days on acceptance of order
UNAVAILABLE GOODS TO BE PREPARED -> to agree.
Terms of purchase, packaging specifications, quality requirements and other
documentation of the customer, will not be considered if not expressly accepted in writing by OTM general management. Goods delivery doesn’t represent any customer’s documents acceptance.
Statements, certifications, database entries and other documentation will be
provided only if expressly accepted in writing by OTM general management.
In case of complaints deemed founded highlighted within the terms of the law, we will proceed to replace the goods or to issue a credit note.
No claims will be accepted for damages to the goods after leaving OTM factory.
SALES RETURNS Any returned goods must be agreed in advance.
Any returned goods must be agreed in advance.
OTM will not recognize compensation and/or penalty of any kind, even in case of
delayed/missing deliveries and direct and indirect damages, or consequences
of any kind whatsoever arising from use of its articles. in particular tests and
controls to assess suitability of the use of the delivered samples and goods
are on customer's own full responsibility.
Present terms of sales are subject to the Italian law. For any dispute the jurisdiction will be in Monza.
For any questions or problems, please contact OTM
Officina Termoplastica Milanese
Strada per Cascina Restelli, 10
20886 AICURZIO -
F: +39 039 60 93 714
V.A.T. nr. IT00962350963
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