JUDGMENT METHODOLOGY

1 = moderate    2 = sufficient    3 = adequate    4 = good    5 = very good
PRODUCT
SUBJECT
VOTE
Easiness to use  
Effectiveness  
Aesthetics  
Resistance in time  
Legibility of the identification codes  


SERVICE
SUBJECT
VOTE
Respect of delivery time 
Completeness of the available range 
Easiness of catalogue consultation 
Packing quality  
Quality of technical documentation (if available) 
CLEARNESS OF COMMERCIAL DOCUMENTATION
Offers 
Delivery notes 
Invoices 
SATISFACTION CONCERNING SALES CONDITIONS
Minimum value of order  
Dimensions of minimum lot  
Delivery terms  
Payment terms  


INTERFACEOTM
SUBJECT
VOTE
Cordiality in phone contacts  
Easiness in finding the person you need  
Availability in supplying clear explanations 
Timeliness in the answers  
Flexibility towards customers' requirements  

Suggestions and Notes  


CUSTOMER'S REFERENCE
*Company  
  
*Reference name 
  
*E-mail  
  
   
  * required fields

Our clients wish to demonstrate their expectations of our products.
For this reason, we have included a detailed questionnaire on this page.

In our opinion, it is the best way of sending us your opinions on the quality of our products and the efficiency of our services.

Our Quality Control Department will carefully analyse your indications and we will contact you via email if we require further clarification.

We kindly ask you to carefully compile the form fields.

A more careful and precise judgement will enable us to best improve our future service.

We would like to thank you for your time.


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Officina Termoplastica Milanese Srl
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